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COVID 19 UPDATE – To all our customers

Posted on 1st July 2020 in General

COVID 19 UPDATE

Dear Customer

We hope you and your loved ones are keeping safe and well at this strange time and we wanted to reassure you that Rippon Homes haven’t forgotten about you.

We are looking to recommence our Customer Care appointments from the 1st August fully and as I am sure you can appreciate, we are working through a large backlog. Please be patient with us a little while longer and we promise to resolve these issues for you.

The customer Care team will be making contact with you throughout July for us, or our contractors to attend your property, at a time convenient to yourselves.

We are currently operating with a skeleton staff and things are still a little disjointed at present, to ensure we can get back to you all as promptly as possible, please only contact customer care if you are unable to lock or unlock your main access door, you have an extreme water leak ,electrical fault, gas leak or a genuine emergency. If your items have been previously reported they will be logged in our system and we will contact you to confirm these are still outstanding and a date in which we can safely attend. Please, where possible, only report new defects as this will help ensure we can get you all booked in as quickly as possible.

We appreciate that some of you may have had these defects outstanding for some time, but please rest assured they will be resolved.
The safety of our customers and employees is of the upmost importance therefore should we attend your property due to an emergency the following measures will be taken.

• You will be asked to sign a COVID 19 agreement detailing you are not currently experiencing any symptoms or have been in contact with anyone that has the appointment will not be confirmed until this has been signed and returned unless the appointment is external.
• We ask that you do not come into contact with our operatives at your appointment. They will knock on the door upon their arrival and we ask that you open the door and move into another area of the house and stay there for the duration of the appointment. Communication regarding your appointment will come from head office within 2-3 working days of the completion of your appointment.
• Our operatives will be wearing full PPE, gloves, mask and face screens when attending your property and they will wipe down any doors or handles touched as they leave your property.

If you have any concerns or queries regarding the above measure please do not hesitate to contact us.
Assuring you of our best intentions at all times.

Please continue to stay safe
Kindest Regards
Customer Care Team
Rippon Homes

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